Privacy Policy

Effective Date: 28-05-2026

Last Updated: 28-05-2026

One Up Physical Therapy (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, and other identifiers you provide when booking an appointment or contacting us.

Health Information: As a healthcare provider, we may collect protected health information (PHI) as defined under HIPAA. This information is used solely for the purpose of providing and coordinating your care.

Website Usage Data: We collect non-personally identifiable data including browser type, pages visited, time on site, and referring URLs through standard analytics tools such as Google Analytics. This data helps us improve the user experience on our website.

2. How We Use Your Information

We use the information we collect to:

Schedule and manage your physical therapy appointments

Verify your insurance benefits and process billing

Communicate with you about your care, appointments, and health-related information

Respond to questions and inquiries submitted through our contact form or phone

Improve our website and service offerings

Comply with applicable legal and regulatory requirements

3. HIPAA Compliance

As a healthcare provider, One Up Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect your protected health information. A separate Notice of Privacy Practices governing your health information is provided at the time of your initial evaluation.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Insurance providers and billing services for claims processing

Your referring or coordinating physicians when relevant to your care

Service providers who assist in operating our website, under confidentiality agreements

Legal authorities when required by law

5. Cookies and Tracking

Our website may use cookies to improve your browsing experience and collect aggregate usage data. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, but we take data protection seriously and continuously review our practices.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information (subject to legal and regulatory retention requirements)

Opt out of marketing communications at any time

To exercise any of these rights, contact us at (469) 215-1196 or at the email address listed on our Contact page.

8. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date noted at the top. Continued use of the website following any updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

One Up Physical Therapy
Phone: 973-704-5193
Email: aimigetei@oneup-pt.com
Website: www.oneup-pt.com